Choosing a Car Transport Company

Researching Car Shipping Companies: 4 Avoidable Pitfalls

Car Shipping Companies Can Be Difficult To Research

When you’re looking into a service or product you’ve never used before, how do you know it won’t be a disappointment? Each industry has it’s bad apples, but sometimes it can be hard to tell who those are. Car shipping companies are no different. Since it’s a service that’s not as well known to consumers, it can be hard to find good resources to assist you. Here are 4 circumstances I suggest to watch for when you are researching car shipping companies.

Multiple Instant Quotes

Sites that offer you the ability to receive more than one quote with only one submission are called lead generators. The information you provide these sites will be sold to numerous car shipping companies who’ve paid for customers personal information. This might sound like a good idea because you’ll instantly receive quotes from multiple companies. However, it’s usually more than you bargained for. You will typically receive automated email messages that say they “have a truck in your area”, as an attempt to pressure you into placing an order. Whether you answer or not, many times you’ll receive multiple emails or possibly phone calls from them as well. Your best bet is to contact companies directly, saving your inbox and voicemail from overflowing.

Paying Before Pick Up

Another big red flag is if they ask for any payment up front. There’s no reason to give any type of payment until your vehicle has been picked up by an assigned carrier. It would be similar to a plumber asking for payment before he’s fixed a leaky pipe, you wouldn’t do it. Even if they don’t ask for payment upfront, make sure to ask what their money back policy is or guarantees are when it comes to pricing. You’ll also want to make sure to get a clear understanding of what’s included in that cost. Some companies will quote a low price just to get the order and then add fees at delivery. You don’t want a surprise when your vehicle is being delivered and there’s more to be paid then you anticipated. Like everything else, don’t go with a company simply because they are the lowest price. If they aren’t a reputable company, you could end up paying more for damages or hidden fees.

The “Yes” Man

If you’re asking questions and the only answer you get is “we can do that”, they probably aren’t a company you want to work with. This most likely means they are only saying what they think you want to hear in order to get your business. This could lead to a lot of promises they can’t keep and you not having a satisfactory car shipment experience. Make sure the representative takes the time to explain the process, your quote, and any other questions you have. Even if you have additional questions after the initial contact, don’t hesitate to get answers. If they can’t take the time to educate you, it begs to question how much attention and care they will put into the shipment of your vehicle.

Pop Up or Overnight Car Shipping Companies

The auto transport industry is very large, but unfortunately has a few bad apples that create a negative stereotype. When you’re looking to work with a company, don’t just take their website at face value. In today’s world, it doesn’t take much to create a website or even Facebook page. Do a little Google search. If there’s a physical address, check them out on Google Earth. Do they appear on any review sites such as Angie’s List or Yelp? Are they members of the Better Business Bureau? Is there any mention of them in a news article or press release? Since you most likely aren’t able to walk into their office, it’s a good idea to make sure they aren’t just a fly by night company only looking to make quick cash.

These are just 4 suggestions of how to maneuver the auto shipping industry a little better. It truly comes down to doing your research and trusting your instincts. It’s even better if you’ve known someone who’s also had their car shipped to get their opinion. Shipping your car is an expensive process. You can avoid potential issues by doing your research and planning ahead. There are many reputable companies ready to help you relocate your vehicle. It’s up to you to find the one that suits your needs best and gives you the most peace of mind.

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